These conditions are intended for the dissemination and marketing of goods and services between Bplan, brand of A.F. Azevedos Ferramentas Limitada, based in Rua Senhor dos Perdões 122,166, 4760-727, Ribeirão, Vila Nova de Famalicão, and any person (user) who decides to make a purchase through the online shop www.bplan.pt/lojaonline.
Making purchases via the website www.bplan.pt/lojaonline, implies the creation of a registration on the platform by the user and consequent provision of data requested for the purpose, such as delivery and billing address, payment method and VAT number. The veracity of the data in question is the sole responsibility of the user, and no alteration is possible after the invoice is issued.The final confirmation of the order by the user is equivalent to acceptance of the prices and characteristics of the products available for sale in Bplan’s online shop, as well as the general terms and conditions of sale mentioned here.Bplan will only place orders up to the limit of available stock and undertakes to inform you as soon as the product is available in shop again.
The prices of the products available in Bplan’s online shop include VAT at the legal rate in force at the time of purchase, plus shipping costs.The user is granted the possibility to check the price, VAT value and respective shipping cost of the product to be purchased, before proceeding with the final validation of the purchase.Any other costs resulting from a transaction between Portugal and a foreign country are the responsibility of the buyer of the product.
On www.bplan.pt/lojaonline , Bplan offers the user the following payment methods:
A) Debit or Credit Card (Visa, Mastercard or American Express). When using this payment method, the user will be redirected to the firstname.lastname@example.org portal, Millennium BCP’s digital receipts platform, and must enter all the requested data. If the platform rejects the payment, the order will be automatically cancelled.
B) Multibanco reference. The user has the maximum time limit indicated in the order confirmation email to make payment at an ATM, ATM or Home Banking, using the data provided (entity/reference and amount). The user must respond to the email sent by Bplan, including as an attachment the proof of payment. If payment is not made within 24 hours after the email received, the order will be automatically cancelled.
C) MBWay. The user choosing this payment method should enter the phone contact associated to his/her MB Way account and confirm the payment through the app, up to 24 hours after the moment of purchase.
D) Paypal. When using this payment method, the user will be redirected to Paypal’s payment portal, where they must create an account or login with a previously created account.
Bplan undertakes to deliver the products ordered online, properly packaged, at the address and date indicated by the user for this purpose. The date indicated may change, particularly due to unavailability of stock or unforeseen events of the carrier, however, Bplan can not be held responsible if the delivery does not occur within this period.
Bplan also informs you that the order will only be processed as soon as the payment confirmation occurs.
In accordance with Decree-Law 67/2003 of 8 April, as amended by Decree-Law 84/2008 of 21 May, all products purchased from www.bplan.pt/lojaonline are covered by a 2-year guarantee from the time of delivery.
In the event that, during the warranty period, the purchased product presents some nonconformity, the user must contact our customer service, by sending an email to the address email@example.com, which will inform the procedure. If, during the technical verification by AF Azevedos, it is detected that the nonconformity is due to an improper use by the user, Bplan will contact the user to budget the repair.
Bplan is not responsible for any damage resulting from improper handling, misuse, negligence, wear and tear by normal use, incorrect assembly or installation (different from that indicated in the manual), since these types of incidents are not included in the warranty and annul the same.
1.4.1. Free Resolution
In accordance with article 10 of DL nº24/2014 of 14 February, if the customer finds that the product does not meet his or her expectations, he or she may return it within a maximum period of 14 days from receipt. In this case, the article must not be assembled or used, must remain in its original packaging and must not be subject to modifications. You must also ensure that you keep all accessories and instructions for use attached to the product. There are two ways to return an item:
• Via Company, presenting the invoice, the corresponding transport document and an identification document (Citizen’s Card)
• Via Online Store, requesting the return in writing to the contact e-mail firstname.lastname@example.org , to which you must attach a copy of the invoice and also photographs proving that the item and its packaging are intact. Bplan will evaluate the situation and, subsequently, will contact the customer, by the same means of communication, in order to decide the procedure for the resolution of the purchase contract.
In this case of free resolution, the return costs are always assumed by the customer (even if the order has been made in a period of free shipping promotion).
We reiterate that we do not accept returns of any product that has been totally or partially assembled, altered and/or used. The exception is made for those that may present manufacturing defects and that are made known to us within 24 hours from the date of delivery. Returns will also be denied for custom-made items or special requests from the customer.
The refund, when applicable in case of free resolution, will be made after validation of compliance with the conditions of return described above, having Bplan a period of up to 14 days for this purpose, from the moment it receives the returned items in its warehouse. The refund is made in the same method of payment through which the purchase was made. The user should note that the deposit may take time to be visible in your bank account, this fact being dependent on the method of payment.
1.4.2 Return or Exchange due to manufacturing defect
If the user receives a defective product or a product with missing parts, the user must request a refund in writing by sending an email to email@example.com within 5 days of receiving the order. You must explain the incidence and have your invoice, the product reference and photos detailing the defect.
After you have contacted us, Bplan customer service will evaluate the case and determine whether a replacement product, replacement parts or other solution is required. We point out that it will not be possible to process the return if the damaged product has been fully or partially assembled, altered and/or used, either by the customer or by the person responsible for the assembly. In this case, only missing parts will be replaced or faulty parts will be replaced.
In the event that Bplan allows the item to be returned, it must be returned in its entirety in its original packaging and with all existing parts. Returns of custom-made items or customer special requests will also be denied.
No caso de a Bplan autorizar a devolução do artigo, este deve ser devolvido integralmente na sua embalagem original e com todas as peças existentes. Também serão negadas as devoluções de artigos feitos por medida ou de pedidos especiais do cliente.
In cases where the goods have a manufacturing defect, the cost of transport with the return of goods is covered by Bplan. The refund, when applicable, will be made after validation of compliance with the return conditions described above, with Bplan having a period of up to 14 days for this purpose, from the moment it receives the returned items in its warehouse. The refund is made in the same payment method through which the purchase was made. Please note that the deposit may take time to be visible in your bank account, this being dependent on the payment method. Bplan will analyse the product to determine whether the origin of the damage is a manufacturing defect or damage caused by transport.
1.4.3 Return or Exchange due to transport damage
Upon receipt of the product(s), the user must always ensure that the packaging and general condition of the article are in perfect condition.
Bplan declines all liability if the goods are not checked at the time of delivery. You must then inspect the packaging for any damage. If you observe damage or anomalies upon receipt of the order, you must make a note of this in the carrier’s delivery note so that the carrier can take notice of it. It is of the utmost importance that you mention any possible facts in this delivery note, also to safeguard a possible claim, because only then the carrier can activate the transport insurance (CMR).
If you are unable to do so with the courier, you should check your order as soon as possible and, if you find any damage, report the incident to our customer service, in writing by sending an email to the address firstname.lastname@example.org, within a maximum of 24 hours, so that the date of the communication is recorded. After this period of time, Bplan is not responsible for any damage that may have resulted from transport. You must also keep the packaging in the condition in which you received it.
After evaluating the case, our services will contact you to determine whether there will be place for replacement of the product, refund or other type of solution. The refund, when applicable, will be made after validation of compliance with the conditions described above, having Bplan a period of up to 14 days for this purpose, from the moment you receive the returned items in our warehouse. The refund is made in the same method of payment through which the purchase was made. If you are paying by ATM reference, you will need to give your bank details to our customer service when you start the return process. Please note that it may take some time before the deposit is visible in your bank account, depending on the payment method.
You may cancel your order, provided that the goods have not left our warehouses. To do so, you must contact us through the email address email@example.com, indicating the order number, the product reference and also the reason(s) for your cancellation.
If the goods have already left our warehouses, the cancellation will be treated as a return and the associated costs will be borne by the customer. This will be applied in all cases, including orders placed during the free shipping promotion, and the cost of return will be equivalent to the shipping costs without any applicable discounts or promotions. In any case, after your communication, our services will contact you. The refund will be made using the same payment method by which the purchase was made.
Bplan’s website and shop, as well as all its contents, are protected under the Intellectual Property Law, in particular by copyright and industrial property. Any use, reproduction or mention of all or part of its contents is totally prohibited, constituting a crime when made without the prior permission of A.F. Azevedos Ferramentas limitada.
The use of the website domain or links to it, with abusive purposes and without prior authorization, may be subject to legal action by A.F. Azevedos Ferramentas Limitada.
If the user is dissatisfied with the purchase of any good or service through the online shop www.bplan.pt/lojaonline , or with the solution presented by us to resolve the situation in question, he or she can access this official website https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PT and expose his or her dispute.
Alternatively, you can consult here the updated list of Alternative Dispute Resolution Entities available under Article 17 of Law no. 144/2015 of 8 September on out-of-court resolution of consumer disputes, on the Consumer Portal. Bplan provides the websites of some of the entities, which may help you to present your arguments:
• CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo:
• Centro de Arbitragem de Conflitos de Consumo de Lisboa
• Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral
• CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)
• CIMPAS – Centro de Informação, Mediação e Provedoria de Seguros
Alternative dispute resolution is generally less costly, less formal and quicker than the judicial route.