TERMS AND CONDITIONS
These conditions are intended for the dissemination and marketing of goods and services between Bplan, brand of A.F. Azevedos Ferramentas Limitada, based in Rua Senhor dos Perdões 122,166, 4760-727, Ribeirão, Vila Nova de Famalicão, and any person (user) who decides to make a purchase through the online shop www.bplan.pt.
Making purchases via the website www.bplan.pt/lojaonline, implies the creation of a registration on the platform by the user and consequent provision of data requested for the purpose, such as delivery and billing address, payment method and VAT number. The veracity of the data in question is the sole responsibility of the user, and no alteration is possible once the invoice has been issued. The final confirmation of the order by the user is equivalent to acceptance of the prices and characteristics of the products available for sale in Bplan’s online shop, as well as the general terms and conditions of sale mentioned herein. Bplan will only place orders up to the limit of available stock and undertakes to inform you as soon as the product is available in shop again.
1.1 Forms of payment:
The prices of products available in Bplan’s online shop are subject to VAT at the legal rate in force at the time of purchase, as well as the cost of transport. Any other costs resulting from a transaction between Portugal and a foreign country are the responsibility of the buyer of the product.
The user is granted the possibility to check the price, VAT value and respective shipping cost of the product to be purchased, before proceeding with the final validation of the purchase.
On www.bplan.pt, Bplan offers the user the following payment methods:
A) Debit or Credit Card (Visa, Mastercard or American Express). When using this payment method, the user will be redirected to the email@example.com portal, Millennium BCP’s digital payment platform, and should insert all the requested data. If the platform rejects the payment, the order will be automatically cancelled.
B) Multibanco reference. The user has the maximum time limit indicated in the order confirmation e-mail to make the payment at an ATM, ATM or Home Banking, using the data provided (entity/reference and value). The user must reply to the e-mail sent by Bplan, enclosing proof of payment. If the payment is not verified within 24 hours after the e-mail received, the order will be automatically cancelled.
C) MBWay. When the user chooses this method of payment, he should introduce the telephone contact associated to his MB Way account and confirm the payment through the app, up to 24 hours after the moment of purchase.
D) Paypal. When using this payment method, the user will be redirected to the Paypal payment portal, where they should create an account or login with a previously created account.
1.2 Delivery Deadlines
Bplan undertakes to deliver the products ordered online, properly packaged, to the address and date indicated by the user for this purpose. The date indicated may change, notably due to unavailability of stock or unforeseen events of the carrier, however, Bplan cannot be held responsible if the delivery does not occur within this period. Bplan also informs you that the order will only be processed once payment has been confirmed.
In accordance with Decree-Law 67/2003 of 8 April, as amended by Decree-Law 84/2008 of 21 May, all products purchased from www.bplan.pt/lojaonline are covered by a 2-year guarantee from the time of delivery.
If, during the term of the guarantee, the purchased product presents any non-conformity, the user must contact our Customer Support service, by sending an e-mail to the address firstname.lastname@example.org, which will inform him/her of the procedure. If, during the technical verification by AF Azevedos, it is detected that the nonconformity is due to an improper use by the user, Bplan will contact the user for a quotation for the repair.
Bplan accepts no liability for any damage resulting from improper handling, misuse, neglect, wear and tear from normal use, incorrect assembly or installation (other than that indicated in the manual), as these types of incidents are not included in the guarantee and will void it.
1.4 Exchanges and Returns
According to article 10 of DL nº24/2014 of 14 February, if the customer verifies that the product does not correspond to his expectations, he may return it within a maximum period of 14 days from receipt. In this case, the item must not be assembled or used, must remain in its original packaging and must not be modified. You must also ensure that you keep all accessories and instructions for use attached to the product. The refund can be made in two ways:
– Via Company, presenting the invoice, the corresponding transport document and an identification document (Citizen’s Card);
– Via the Online Store, requesting the return in writing to the contact e-mail address email@example.com , to which you should attach a copy of the invoice and also photographs proving that the article and respective packaging are intact. Bplan will evaluate the situation and will then contact the customer, by the same means of communication, in order to decide on the procedure for terminating the purchase contract.
In this case of free resolution, the return costs are always assumed by the customer (even if the order has been made in a period of free shipping promotion).
We reiterate that no returns will be accepted on any product that has been totally or partially assembled, altered and/or used. ot be liable for any manufacturing defects which are notified to us within 24 hours from the date of delivery. Returns of custom-made items or customer special requests will also be denied. The refund, when applicable in case of free resolution, will be made after validation of compliance with the return conditions described above, having Bplan a period of up to 14 days for this purpose, from the moment it receives the returned items in its warehouse. The refund is made in the same payment method in which the purchase was made. The user must take into account that the deposit may take some time to be visible on his bank account, depending on the payment method.
1.4.2 Return or Exchange due to manufacturing defect
If the user receives a defective product or a product with missing parts, the user must request a return in writing, by sending an e-mail to firstname.lastname@example.org within 5 days of receiving the order. You must explain the incidence and must have your invoice, the product reference and photos detailing the defect. After you have contacted us, Bplan customer service will evaluate the case and determine whether a replacement product, replacement parts or other solution is required. We point out that it will not be possible to process the return if the damaged product has been totally or partially assembled, altered and/or used, either by the customer or by the person responsible for the assembly. In this case, only missing parts will be replaced or faulty parts will be replaced.
Should Bplan allow the item to be returned, it must be returned in its original packaging and with all existing parts. Returns of custom-made items or customer special requests will also be denied.
where the goods have a manufacturing defect, the cost of transport with the return of the goods is borne by Bpla The refund, when applicable, will be made after the validation of compliance with the return conditions described above, having Bplan a period of up to 14 days for this purpose, from the moment it receives the returned items in its warehouse. O reembolso é efectuado no mesmo método de pagamento em que a compra foi efectuada. Please note that it may take a while before the deposit is visible in your bank account, depending on the payment method. Bplan will analyse the product to determine whether the origin of the damage is a manufacturing defect or damage caused by transport.
1.4.3 Return or Exchange for damage caused by transport
Upon receipt of the product(s), the user must always ensure that the packaging and general condition of the article are in perfect condition.
Bplan declines all liability if the goods are not checked at the time of delivery. The user should then inspect the packaging for damage. If you observe damage or anomalies upon receipt of the order, you should make a note of this in the delivery note of the carrier so that the latter may take notice of the occurrence. It is of the utmost importance that you mention any facts in this receipt, also to safeguard a possible claim, because only then the carrier can activate the transport insurance (CMR).
If you are unable to do so with the courier, you should check your order as soon as possible and, if you find any damage, report the incident to our customer service, in writing by sending an e-mail to the address email@example.com, within a maximum of 24 hours, so that the date of the communication is recorded. After this period of time, Bplan cannot be held responsible for any damage that may have arisen from the transport. You should also keep the packaging in the condition in which you received it.
After evaluating the case, our services will contact you to determine whether a replacement product, refund or other solution will be provided. Bplan has a period of up to 14 days to do this, starting from the moment you receive the returned items in our warehouse. O reembolso é efectuado no mesmo método de pagamento em que a compra foi efectuada. If you pay by ATM reference, you must give your bank details to our customer service when you initiate the return process. Please note that it may take a while before the deposit is visible in your bank account, depending on the payment method.
1.5 Order Cancellation
You can cancel your order as long as the goods have not left our warehouses. To do so, you must contact us at firstname.lastname@example.org, indicating the order number, product reference and also the reason(s) for your cancellation.
If the goods have already left our warehouses, the cancellation will be treated as a return and the associated costs will be assumed by the client. This will be applied in all cases, including orders placed during the free shipping promotion, and the cost of return will be equivalent to the shipping costs without any applicable discounts or promotions. In any case, after your communication, our services will contact you. The refund will be made using the same payment method by which you made the purchase.
Bplan’s website and shop, as well as all of its content, are protected under the Intellectual Property Act, in particular by copyright and industrial property rights. Any use, reproduction or mention, total or partial, of its contents is totally forbidden, constituting a crime when made without the previous authorization of A.F. Azevedos Ferramentas limitada.
The use of the website domain or links to it, with abusive purposes and without prior authorization, may be subject to appeal to the competent legal means by A.F. Azevedos Ferramentas Limitada.
ALTERNATIVE DISPUTE RESOLUTION
If the user is dissatisfied with the purchase of any good or service through the online shop www.bplan.pt/lojaonline , or with the solution presented by us to resolve the situation in question, he or she may access the official website of Online Dispute Resolution by the European Commission and to set out its contention.
Alternatively, you can consult here the updated list of Alternative Dispute Resolution Entities available under Article 17 of Law no. 144/2015 of 8 September on out-of-court resolution of consumer disputes, on the Consumer Portal. Bplan provides the websites of some of the entities, which may help you to present your arguments:
• CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo:
• Centro de Arbitragem de Conflitos de Consumo de Lisboa
• Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral
• CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)
• CIMPAS –